Operations Superstar

We are a multi-award winning Danish Design Cannabis Accessory Start-Up based in London with ambitious growth plans. We are a relatively small team of 9 people. Still, we manage to punch well above our weight by being agile in our decision making, collaborative in how we work together and, most importantly, incredibly passionate about introducing our company to a global audience.

The Role

We're looking for a proactive, highly motivated individual to join the team to help us continue to scale. Reporting to the COO, your primary responsibility is to assist with the business's day-to-day running and be the technology guru that ensures our internal software run smoothly.

The candidate will need to be creative to think outside the box, proactive in pursuing new opportunities and strategic in their thinking and approach. As the Operations Superstar, there is an expectation to frequently liaise with internal marketing, logistics and customer success teams, as well as various freelancers and contractors. Commercial awareness and good business sense are essential.

Main duties include:

• General office tasks such as managing digital office paperwork, ensuring supplies are topped up, assisting with facilities management of the office

• Completing admin tasks such as updating internal drive, and multiple internal software programs

• Research new software and assist the wider team with the implementation

• Assisting with logistics, management of the e-commerce store and warehouses in the US, UK and Germany

• Assisting with recruiting/hiring and onboarding of new team members

• Communicating with internal departments and providing ad hoc project support

• Supporting the CEO and COO and key members in providing day-to-day administrative support on a range of crucial business operational projects and initiatives

• Frequently reviewing operational insights to be in line with peak trading periods and shipping information

• Assisting with customer support at peak times and one weekend per month

The successful candidate will have:

• Excellent verbal and written communication skills

• Tech savvy and interested in streamlining operations through technology

• A friendly and helpful 'can-do attitude and the beholder of information

• Strong social and listening skills, a team player and well-organized

• Independent, driven, creative, strategic and responsible

• Proactive with Jedi-like anticipation for troubleshooting and finding solutions

• Ability to project manage, prioritize and successfully meet deadlines

• Good organizational skills with sharp attention to detail

• Ideally, prior experience with an online retailer or in an admin or operations role

• Experience working under pressure and multitasking

• Must be fluent in English, proficiency in other languages is a plus

• You will be required to work 3-4 hours 1 weekend per month (from home)

• An ambition to learn and grow your career in operations

• Must be a team player at all times and support team as and when needed

• Have willingness and ability to travel

What we offer:

Competitive salary based on experience

Flexible hours (WFH / WFO) - 3 days min/week in the office

Office in Notting Hill with lounge area

Flat organizational culture

Monthly team activities

28 days annual leave

Work benefits

Pension

What you can expect: Our fundamental values underpin everything we do.

We are family

Whether it be colleagues or customers, this is something we value hugely. Working  with us is always a two-way street, a partnership, not an arrangement. We have huge ambitions, but it is essential always to remember to treat others like you like to be treated.

Time for a change

In a fast-moving start-up environment, Our natural state is to be agile, harnessing for good. Ask questions and challenge the status quo; Does it have to be like this? Is there a better solution? Don't disrupt for the sake of it. Disruptive thinking shouldn't distract from knowing a good thing when we see it, but it should empower an open-minded approach to a problem.

Sometimes the most minor changes create the most significant impacts.

Creativity is intelligence having fun

You might think you've got a fantastic idea, and you probably have, but assumptions are the mother of all fuck-ups. However you do it, always find insight and data to back up your idea. Find the data to back it up or experiment and make others believe.

Smile to the world, and the world will smile at you

Kindness is everything.

Our company is an equal opportunities employer and actively supports Human Rights and all Equality legislation


We will be in touch with successful candidates via email by mid-March.

Please apply at below